My letter to Pizza Pizza:
I'd like to thank you for giving me the WORST pizza experience ever.
I placed an online order at 8:22 pm on August 17, 2013. Your website said 40 minutes or it's free. With 10 minutes left, I turned on my lobby camera channel to keep an eye out. He didn't show up by 9:02 pm. Even with the extra 10 minutes you added to the website timer, he wasn't here by 9:12 pm.
When I called, I was told that he arrived 6 minutes early, couldn't buzz my apartment, called the store and since they couldn't get a hold of me the order was cancelled. I was also told that they would reprocess it, and we'd have to pay for your driver's stupidity. Why?
When I demanded to speak to a supervisor, he spoke to me for less than a minute and put me on hold. 10 minutes later, when someone FINALLY came back, it was someone from Pizza 73? Really? I realized that I forgot to change my phone number info before ordering, but the buzz code is on the receipt.
I don't know what the hell your people are trying to pull but this is ridiculous. Hell, we watched a PizzaPizza driver show up while I was on hold. He stood in the doorway looked and the intercom, opened his cell and walked out.
I will NOT be ordering from you ever again. Pizza Hut Doesn't require a phone number for an online order, why do you?
I will be telling everyone I know not to order form you .
